Frequently Asked Questions
Everything you need to know about shopping at Dover Street Market London.
What are your shipping options and delivery times?
We offer standard and express shipping within the UK and internationally. UK orders typically arrive within 2-3 working days, while international delivery times vary by destination and customs processing.
What is your return policy for online orders?
You may return items within 14 days of receipt, provided they are in their original, unworn condition with all tags and packaging intact. Please note that certain items like jewelry and fragrances may be final sale.
Can I pick up my online order in-store at Haymarket?
Yes, we offer a complimentary 'Click & Collect' service. You will receive an email notification once your order is ready for collection at our London store.
Are all products shown online available in the physical store?
While we strive for consistency, stock levels may differ between our online shop and our physical location. We recommend contacting the store directly to check availability for specific designer installations.
Which payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do I have to pay international customs duties?
For orders shipped outside the UK, the recipient is responsible for all import duties, customs, and local sales taxes levied by the destination country.